tkak's Privacy Policy

1. Definitions and Applicability

In this Policy, "tkak", "we", "our" refers to the organization operating the tkak platform. "You", "user" refers to any individual using our website, app, or any of our services.

This Privacy Policy applies to the website https://tkak.cam and all associated services of tkak. If you do not agree to the terms of this Policy, please refrain from using our services.

This Policy is consistent with applicable data protection laws and regulations of Bangladesh. We regularly review this Policy and update it as needed. If any changes are made, we will publish them on the website.

2. What Types of Information We Collect

tkak collects information necessary to provide its services. The types of information collected are described below:

2.1 Information Provided During Registration

• Full name (as per legal name)
• Date of birth (for age verification — only those aged 21 and above may register)
• Email address
• Country and address of residence
• Preferred currency (BDT/Taka)

2.2 Identity Verification Information (KYC)

• Copy of national identity card or passport
• Proof of address documents (utility bill, bank statement, etc.)
• Proof of payment method (where applicable)

2.3 Financial Information

• Deposit and withdrawal transaction details
• bKash, Nagad, Rocket, Upay, or bank transfer account information (full account numbers are not stored)
• Gaming history and balance information

2.4 Technical Information Collected Automatically

• IP address and device type
• Browser type and operating system
• Duration of page visits and navigation patterns
• Cookie and session data
• Login times and failed login attempts

3. Purpose of Information Use

tkak uses collected information only for lawful and necessary purposes. We process information for the following reasons:

3.1 Account Management and Service Delivery

To create and manage your account, process deposits and withdrawals, manage bonuses and promotional offers, and maintain your gaming history.

3.2 Identity Verification and Security

Information is used for age verification (ensuring the 21+ age limit), preventing fraud and money laundering, ensuring account security, and preventing multiple accounts.

3.3 Customer Support

Information is used to resolve your issues, settle complaints, and provide 24/7 live chat support.

3.4 Responsible Gaming

Information is analyzed to identify problematic gaming behavior, enforce self-imposed limits, and keep responsible gaming tools active.

3.5 Service Improvement

Anonymous analytics are used to improve website performance, plan new games and features, and enrich the user experience.

4. Information Sharing and Third Parties

tkak never sells your personal information. Information may only be shared with third parties in the following limited circumstances:

4.1 Payment Processors

Relevant financial information is shared with the respective payment provider to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These providers follow their own privacy policies.

4.2 Game Software Providers

To keep gaming services running, necessary session information may be shared with our software partners such as Pragmatic Play, Spribe, PG Soft, JILI, and other providers.

4.3 Legal Obligations

Information may be shared with authorities in response to court orders, government investigations, or applicable legal requirements.

4.4 Corporate Changes

Information may be transferred in the event of a business merger, acquisition, or asset transfer, but the terms of this Policy will remain in effect.

5. Cookies and Tracking Technologies

tkak uses cookies for the proper operation of the website. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary to keep login sessions active, manage security tokens, and remember language preferences. Disabling them will disrupt the core functionality of the site.

5.2 Analytical Cookies

Information is collected anonymously to understand which pages are visited most, where users spend time, and what errors occur.

5.3 Cookie Controls

You can control or delete cookies by changing your browser settings. However, this may limit some functionality of the site.

6. Information Storage and Security

We apply industry-standard security measures to protect your information.

6.1 Retention Period

Information is retained while the account is active and for as long as necessary to meet legal obligations thereafter. Financial transaction records are generally kept for five years.

6.2 Technical Security Measures

• SSL/TLS encryption for all data transmissions
• Encrypted storage of sensitive information
• Regular security audits and vulnerability testing
• Limited staff access — only on a need-to-know basis
• Automatic alerts on suspicious login attempts

6.3 Response to a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary corrective actions.

7. Your Rights and Options

As a user of the tkak platform, you have the following rights over your own information:

7.1 Right to Access Information

You may request to know what information we hold about you. We will respond within 30 business days.

7.2 Right to Correction

If your information is incorrect or incomplete, you may request a correction. This can be done by logging into your account or by contacting support.

7.3 Right to Deletion

You may request deletion of your information in certain circumstances. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to receiving marketing communications. This request can be made by emailing [email protected] or via live chat.

7.5 Data Portability

You may request a copy of your data in a commonly used machine-readable format.

8. Protection of Minors

tkak's services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration and measures are in place to prevent minors from participating through verification. If we become aware that a minor's information has been collected, that account will be immediately closed and the information deleted.

If a parent or guardian believes their child is using this platform, please contact [email protected] immediately.

9. Marketing Communications

If you consent to marketing communications at the time of registration or later, we may send you emails about new games, bonuses, and promotional offers.

You may opt out of these communications at any time:

• By clicking the "Unsubscribe" link at the bottom of any email
• By changing your notification preferences in your account settings
• By requesting via live chat or email

Please note that even if you opt out of marketing communications, transactional and security-related emails will continue to be sent.

10. International Data Transfers

Our servers and technical infrastructure may be located in various countries. Your information may be processed or stored outside of Bangladesh.

In such cases, we ensure that:

• Transferred information receives protection equal to or greater than that provided under this Policy
• Contracts with third parties include strict data protection obligations
• Applicable international data protection standards are followed

11. Changes to the Policy

tkak may update this Privacy Policy from time to time. For significant changes, we will:

• Display a notice on the main page of the website
• Notify registered users by email (if the change is fundamental)
• Update the "Last Updated" date at the top of this page

Your continued use of the services after any changes will be considered as your agreement to the revised Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or deletion of your information, or want to raise any concerns, please contact us through the following: